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Testimonials March 7, 2013

Fintastic wants to hear what you have to say about us, our business, our employees, and our service. If you would like to make a testimonial or have a comment, please email us or use our contact form.

 

We recently had a pond “emergency” and contacted Fintastic for help. The service was more than I could have hoped for. The owner actually went on the call himself because all of his maintenance techs were already out of the store on other calls. He recognized that we were in danger of losing all of our koi and responded to the situation rather than just putting us off until one of his techs had availability. He located a leak, and dealt with the significant algae problem immediately while on site. By that evening the change in the water was remarkable, and we didn’t lose any additional fish. Thank you so much for the wonderful customer service and aquatic knowledge!–Katie Ryal

Here's a thank you for being the best LFS in Charlotte!–Daniel Hewitt

I will miss Fintastic very much you guys are the best! could not be more pleased with your store and all of the great employees you have. Thank You!–Kevin Moore

Hi! I recently visited Fintastatic for the first time. I loved it! The store was beautiful, and so were the fish. I have not purchased anything from the store, but I am saving up for a first aquarium, and I plan to get everything I need from Fintastic. The staff are very friendly and knowledgeable about anything fishy! They stock so many species that other stores don't. It is a Fintastic store, and I plan to keep coming back.–Noah

I am tempted to order items from the internet—but I worry about the shipping and what I will open up at home without a dedicated QT setup. I have always been able to put in a special order for specific animals I want and they come in as expected. In doing so, I still have the choice of whether to buy fish online it or pass on it based on its condition/health. You cannot go anywhere in a 100 mile radius and see the variety and/or quality of corals/fish--and I like seeing what I buy before paying for it. Owais, Matt, and others have always been helpful in general reef talk and in selecting fishes/corals for each tank. The recent extension to me of internet pricing allows me more flexibility and opportunity in supporting the LFS instead of a warehouse in the middle of the country. I honestly have gone to other local fish stores just to compare and there is not one. I will gladly pay more for a healthier specimen which is what I have always found at Fintastic. The ONLY fish losses I’ve had from your stock (which is around 35 total) were jumpers (blue spotted jawfish, diamond goby). I’m also glad to say I’ve yet to have a coral loss as a result of an infected piece from your store. The LR (all 420# of it in both tanks) was very good quality. I do my best to support my LFS which is Fintastic even in the difficult competition with Dr F&S, Bulk Reef Supply, and Marine Depot. Meck Co. tax going up isn’t helping either! The tax is a big deal if you’re spending a couple grand if you buy fish online. I appreciate the efforts Carl has made to try and meet prices on the products I use to keep my business and I in turn don’t forward that info onto everybody coming to the store to buy stuff.–Jed DeFelice, RN